FAQs

Can I have a discount code for my followers? / I'd like to promote Mallow on my socials

Please sign up with our Affiliate program we can potentially look at organising a discount code or collaborate if you meet our influencer criteria.

Where is Mallow made?

All our products are handmade In Sydney, NSW and all our ingredients and packaging is sourced and purchased within Australia and from Australian businesses.

Are your products cruelty free and vegan?

Mallow is proud to only stock cruelty free and vegan friendly products.

How can I get bath bomb colour out of my bath?

Here are a few tips and tricks that will remove colour residue on your bath -
1.Hot water and baking soda: Fill your tub with hot water, add some baking soda and let it sit for 10-20 minutes, then rinse the water while gently wiping the tub with a sponge.
2.You can also try making a paste from baking soda and lemon and gently scrubbing the tub with a sponge.
3.If all else fails, try bleach and cold water instead of baking soda and hot water with step 1

I’ve had an allergic reaction, what do I do?

Please discontinue use and seek medical advice.
Mallow only uses TGA and FDA approved ingredients which means all our products are perfectly safe. Sometimes an allergy can occur because of a specific type of fragrance or a specific ingredient in our product. We recommend not using Mallow on your face as your face can be more sensitive.

I got the wrong product/ items have been damaged in transit/have questions

Please contact us and provide your order number, or an email address. You can reach us through in store chat or DM on instagram, or email us - info@mallowau.com and we will get that sorted.

What's the difference between a bath bomb, a bath soak, and whipped soap?

Bath bombs, bath soaks and whipped soap are different products with different jobs. A bath bomb is a solid, fizzy blend of bicarbonate soda and citric acid that dissolves quickly, releasing colour, fragrance and oils into the water purely for a fun, relaxing soak — it doesn't clean your skin. A bath soak is mineral-based (like Epsom salt) and dissolves slowly to help ease sore muscles and tension, without fizzing or changing the water's colour. Whipped soap is an actual cleanser — a light, whipped lather you massage onto your skin in the shower or bath to clean and moisturise, then rinse off.

Can I use this in a spa bath or jacuzzi?

Yes — since it fully dissolves in water, there's no reason it wouldn't suit a spa bath or jacuzzi the same way it works in a regular tub. Browse our Bath Bombs, Bath Soaks and Whipped Soaps to find your favourite.